Responsible gambling
Responsible gambling in online casinos means staying in control of your own gambling behavior and enjoying it consciously – not out of compulsion or financial motivation. The goal is to play with a clear head and firm boundaries, experiencing gambling as what it should be: entertainment and fun, without stress, pressure, or regret.
Responsible gambling
exhibit problematic gambling behavior. That accounts for 4.3% of the population.
Source: Swiss Health Survey 2022 (FSO)
In Switzerland, over 100,000 people are affected by a gambling exclusion. It applies to all Swiss (online) casinos and, since 2025, also in Liechtenstein.
Source: Swiss Casino Association, Annual Report 2024/2025
The 5 golden rules for safe gambling
Before you sign up at an online casino, you should internalize these principles:
1. Never play with money you don't have
Only use amounts that are not budgeted for your daily life (rent, food, bills). Consider the stake as an “entry fee” for entertainment.
2. Set firm limits
Use the casino tools to set daily or monthly deposit limits. Do not change these spontaneously during a gaming session.
3. Don't chase losses
Trying to win back lost money through higher stakes is the most common path to gambling problems. Accept losses as part of the game.
4. Don't play under the influence
Alcohol, medication, or severe emotional stress cloud your judgment regarding both risk assessment and your bankroll. Only play with a clear head.
5. Keep an eye on the time
Set yourself a time limit. Gambling should be a leisure activity and never displace your social life or professional duties.
When does it become critical? The self-test
Ask yourself honestly:
- Have I ever lied to hide the extent of my gambling?
- Do I feel the urge to gamble when I am stressed or disappointed?
- Do I have difficulty stopping gambling, whether I win or lose?
If you answer “yes” to any of these questions, it’s time for a conversation.
Support directly at the casino: The example of mycasino
Reputable Swiss operators like mycasino (operated by the Grand Casino Lucerne) take social protection very seriously. Their offering goes far beyond legal obligations and provides proactive support:
- Support directly at the casino: The example of mycasino
Reputable Swiss operators like mycasino (operated by the Grand Casino Lucerne) take social protection very seriously. Their offering goes far beyond legal obligations and provides proactive support:
The social concept:
mycasino has a certified social concept. Specially trained employees analyze gambling behavior (e.g., sudden increases in frequency or stakes) and discreetly contact the player if necessary.
Individual limits:
You can set limits for deposits, net losses, and playing time directly in your player account. An increase in limits only takes effect after a statutory waiting period of 24 hours, while a reduction takes effect immediately.
Gaming break & self-exclusion:
mycasino offers a “cool-off” option (a short break for 24h or several days). Anyone needing a permanent break can apply for a gambling exclusion, which is valid throughout Switzerland for all licensed casinos (online and land-based).
Transparent gaming history:
You have access to a detailed overview of your wins and losses at any time to see the reality of your gambling behavior in black and white.
Support measures from mycasino
Live Chat
Customer service is trained to handle inquiries regarding player protection with priority and sensitivity. Players can open the chat window at any time to initiate an immediate gaming break or obtain information on exclusion options.
Detailed FAQ
mycasino has a dedicated area in the help section exclusively dealing with player protection. It answers questions such as: “How do I set limits?”, “How do I recognize gambling addiction?”, and “How can I lift an exclusion?”.
Personal “Player Protection” area
After logging in, every player has access to a player protection dashboard. Here, settings such as loss, stake, or time limits can be adjusted personally.
Direct button for gaming breaks
There is an “instant stop” function that allows you to exclude yourself from gaming for 24 hours with just two clicks (cool-off).
Contact form & email support
For formal inquiries, such as submitting an application for a voluntary gambling exclusion, a dedicated email support service is available.
Telephone consultation
Mycasino also offers telephone support via the Grand Casino Lucerne if a player wishes to have a personal conversation about their gambling behavior.
Do you need help?
Don’t hesitate to contact the free & anonymous hotline for gambling addiction in Switzerland!
Available around the clock.
- 📞 Telephone consultation
- 🌐 Online consultation
- 📍 Contact points in your region.